Decision making template - striking a balance

Poor decisions... we’ve all made them.

In an environment of ever growing demands and time pressures, the risk of making decisions on the fly that ultimately come back to bite is high.

A tool that goes some way to ensuring you’re making decisions consistent with what it is you’re trying to achieve is to mock up a matrix to run all decisions through.

For us - it’s about balancing this pyramid as best we can:

Delight Customers

Fulfillment of Team


Click here to download a copy of the impact pyramid.

Whatever the points are on your pyramid... it’s the discipline of assessing decisions against it that’s a must for making good decisions.

Once you’re comfortable with your decision, talk through it with the team it so they too understand how to approach decision making in their own roles consistent with the objectives of the business (better still - involve them in establishing your criteria).